GEAR Terms & Conditions E-Commerce

1. Operator of the Site

The Terms of Business as presented at www.koenigsegg.com and gear.koenigsegg.com are between the Seller and the Customer and come into effect upon the conclusion of a purchase agreement.

Seller: Koenigsegg Automotive AB, Org no: 556574-8018, Valhall Park, 262 74 Ängelholm, Sweden.

Customer: Sales are intended for consumers, hereinafter called the Customer. To make a purchase, the Customer must be of legal age or have legal representation. A minor must have the consent of, or an order made by, a guardian.

2. E-Commerce Purchase and Content

Ordered products may not be resold, copied, or used for other marketing purposes without the Seller’s prior approval.

Customers agree that this e-commerce site and its contents are legally protected. Any use of content (images, text, logos, designs, etc.) requires prior written consent from the Seller.

3. Product Availability

All goods are subject to availability and continuous development. Specifications may change and differ from those outlined on the website or in any publication.

The Seller reserves the right to remove or discontinue any item at any time and return the payment if the product is out of stock.

4. Payment

Payments are administered by a third-party provider (Kustom, formerly Klarna Checkout) and subject to their applicable terms and conditions.

Any additional charges (e.g., bank processing fees) are the responsibility of the Customer.

The Seller reserves the right to alter payment methods in individual cases and to deny orders during special circumstances.

Prices are categorized with or without 25% VAT depending on the delivery address (within EU: 25% VAT, outsite EU: 0% VAT).

Import costs (e.g., customs duty) are payable by the Customer.

5. Delivery

Ordered products are delivered by a shipping method chosen by the Seller.

All delivery costs exclude VAT.

Transportation costs are charged only once any outstanding notes or other circumstances that are not informed to the Customer.

Some goods are produced on demand and have different delivery conditions than those in stock. These products are labeled as “on demand” (or similar) in the item description and always carry their own transportation costs, even if they are ordered on the same order as stocked items.

Information available on the delivery times is not binding. Ordered goods are delivered while supplies last.

Some products are produced in limited edition and if orders exceed the number that are in stock, the Seller reserves the right to cancel the last incoming orders.

The Seller reserves the right to deliver goods that are equivalent in quality and price. If an item is no longer available, the Seller reserves the right to not deliver. The Seller shall immediately notify the Customer of any inability to deliver. In addition, the Seller shall reimburse any payments made by the Customer without delay.

The Seller will not process any orders on Bank or other public holidays in Sweden. All orders placed on, in connection to, and in between these days, the Seller aims towards being processed the next upcoming working week. The quantity or orders submitted during these circumstances is what dictates the lead-times the Customer could expect. Should the Seller fail to initiate order processing within the specified time frame, the Seller is obliged to promptly notify the Customer with and updated estimated time of arrival for the order.

6. Rights of Withdrawal

The Customer has the right to return the goods received. The Customer must inform the Seller within 14 days from delivery date by sending a request for return in the form of an email to gear@koenigsegg.com. Once the return has been approved and the return label or instructions have been provided, the item must be shipped back to us within 7 calendar days from the date the return label was issued.

Returns shipped outside of this timeframe may be rejected, and no refund or compensation will be provided.

The email must include:

• A copy of the original invoice, including the order number.

Returns are only possible via direct communication with Koenigsegg Automotive as described below. Returns cannot be organized via third parties (e.g., refusing delivery).

A clothing item can be tested for fit but not for use to a degree where it cannot be resold. Other items – model cars, printed items, accessories – must remain in the original unopened package. A refund will not be provided for damaged or worn goods.

The Customer is responsible for all costs regarding return shipping unless otherwise agreed. The Customer is responsible for ensuring the item is properly packed prior to returning goods. The Customer assumes all risk for the condition of the item during delivery.  Any decisions as to insuring the delivery are made by the Customer.

The Customer guarantees that all provided contact and shipping information is accurate and up-to-date. This includes ensuring that the delivery address and all other relevant contact details are correct.

The Customer is responsible for responding promptly to any communications or inquiries from the delivery service provider, such as DHL, especially regarding customs procedures.

If DHL or any other carrier contacts the Customer regarding customs clearance or additional information required, the Customer must respond in a timely manner. Failure to do so may result in the goods being returned to Koenigsegg.

Koenigsegg will not issue a refund if the goods are returned due to the Customer’s failure to respond to inquiries unless a formal withdrawal request is received from the Customer before the goods are returned.

If the Customer contacts Koenigsegg after the goods have been returned and requests a resolution, Koenigsegg reserves the right to charge the Customer for any additional costs incurred, such as shipping and handling fees, resulting from the Customer’s failure to clear the package.

Address for Return Shipping:

Gear Shop
Koenigsegg Automotive AB
Brandsvigsgatan 6
262 73 Ängelholm, Sweden

The seller will not accept packages sent “cash on delivery.”

Returned goods will be inspected and evaluated by the Seller. If the product(s) can be resold, the full order amount will be refunded, excluding payment and transfer costs.

If the returned product(s) are not received in a condition suitable for resale, a refund will not be issued. In this case, you will have 7 business days to decide if you would like the product(s) returned to you.

To have the item(s) shipped back, you will receive a request to cover the shipping cost. If you choose not to have the product(s) returned, they will be discarded.

7. Laws and Disputes

The Customer is responsible for checking that the outer package is completely undamaged upon receipt.

Should the goods have outer visible transport damage, the Customer shall not acknowledge the state without first notifying the carrier about the damage and having the injury documented and signed by the person delivering the goods. Any transportation damage is not covered by warranty or claim of this Agreement. The liability for compensation rests on the carrier.

Document the damage – Make a claim to your local carrier – Contact Seller with the documentation – Seller makes a claim to local carrier – Local carrier starts a reclaim errand – Seller will be notified the result – Seller contacts Buyer.

If the delivered goods have a manufacturing defect or are otherwise defective in any way that could not be attributed solely to the Customer, the Customer may request a correction of the defective product or get a new, faultless replacement item delivered. The Seller reserves the right to repair a faulty product before sending a replacement.

The Seller provides a 1 year warranty and a 24-month complaint period unless otherwise specified. The warranty period starts from when the Customer has received the goods.

If the product is defective at delivery, please contact gear@koenigsegg.com within 14 days of receiving the goods.

Complaints and objections shall be made directly to the Seller.

If the item is from a licensed subcontractor with its own warranty, the Seller may refer directly to this. Seller’s warranty obligations are not affected.

A warranty or claim file starts when the Customer sends an email including the details of injury, how and when it arose, and how the product was used when the defect was noted.

After consultation and agreement with the Seller, the Customer may return defective goods to the Seller. This must be carried out within 7 calendar days. The Customer should note that the goods are to be sent by an agreed shipping method. Packages that are not prepaid cannot be accepted. When a complaint is accepted, the Seller compensates the Customer and refund shipping costs.

8. Protection Clause

The rules in these terms and conditions apply only to the extent they are legally allowed in each case. If one or more points of these terms and conditions would be invalid, in whole or in part, this does not affect the validity of other points and understandings. Instead of the invalid provision, the statutory provisions of Swedish law shall apply.

9. Force Majeure 

In the event of war, terrorism, natural disasters, strikes, government decisions, non-deliveries from suppliers, and other similar occurrences beyond the Seller’s control that could not reasonably be expected to depend on the Seller, the Seller is relieved from his obligations to fulfill this agreement.